Privacy Policy

Elevé Beauty Palace ("Elevé", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website (elev—beautypalace.com) or placing an order with us, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

• Account Registration: Name, email address, phone/WhatsApp number, and password when you create an account.
• Orders & Checkout: Delivery address, contact details, and order preferences when you place an order.
• Communications: Messages, reviews, complaints, or enquiries you send us via the contact form, email, or WhatsApp.
• Marketing Preferences: Whether you opt in to receive promotional emails from us.

1.2 Information Collected Automatically

• Browser & Device Data: Browser type, operating system, and screen size for optimising your experience.
• Usage Data: Pages visited, products viewed, time spent on site, and referring URL.
• Local Storage: We use your browser's localStorage to remember your cart and session preferences. No cookies are used for tracking.

2. How We Use Your Information

We use the information we collect to:

• Process, fulfil, and deliver your orders.
• Communicate with you about your orders, queries, and account.
• Send you promotional emails, beauty tips, and exclusive offers — but only if you opted in. You may unsubscribe at any time.
• Improve our website, product selection, and customer service.
• Respond to reviews and complaints.
• Comply with legal obligations under Ghanaian law.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Sharing Your Information

We share your personal data only with:

• Delivery Partners (Jumia): Your name, contact number, and delivery address are shared with Jumia Delivery to fulfil your order. Jumia's own privacy policy governs how they handle this data.
• Payment Processors: If you pay via mobile money (MTN MoMo, Telecel Cash) or card, your payment details are processed directly by the payment provider. We do not store payment card or mobile money PIN details.
• Service Providers: Third-party tools that help us operate our website (e.g., email service providers), who are contractually bound to keep your data confidential.
• Legal Authorities: Where required by Ghanaian law, court order, or to protect the safety and rights of our customers or business.

4. Data Storage & Security

Your account data and order history are stored securely in your browser's localStorage on your own device, and also on our secure server systems. We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. If you request deletion of your account, we will remove your personal data within 30 days, except where we are required to retain it by law (e.g., financial records for tax purposes).

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information via your Account Dashboard.
• Delete your account and personal data by contacting us.
• Withdraw Consent to marketing emails at any time (unsubscribe link in every email, or contact us directly).
• Data Portability: Request a copy of your data in a readable format.

To exercise any of these rights, contact us at inquiry.elevegh@gmail.com. We will respond within 14 business days.

7. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., Jumia, social media platforms). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

9. WhatsApp Communications

If you contact us or place an order via WhatsApp, your messages and phone number are processed through WhatsApp (Meta Platforms, Inc.). Please review WhatsApp's privacy policy for details on how they handle your data. We use WhatsApp solely to communicate with you about your orders and enquiries.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last Updated" date above. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out:

• Email: inquiry.elevegh@gmail.com
• WhatsApp: +233 50 553 2904
• Location: Tema, Greater Accra, Ghana